Delivery Policy

1. Instant delivery

As soon as your payment is confirmed, your tickets are attached to the order confirmation email as a PDF, and the same tickets stay in your account. You can download them again whenever you need, right up to the event.

2. If nothing arrives

Check your spam or junk folder first: confirmation emails sometimes land there. Your tickets are also safe in your account, so go to lextickets.com/sign-in and use "Forgot password?" with the email you bought with if you have not set one yet.

Still nothing? Open the chat at the bottom of any page or email contact@lextickets.com with your order number. We reply within one working day, and if you typed the wrong email address when buying, we correct it and resend everything.

3. Mobile-entry events

Some venues use mobile entry. When that applies, the event page says so, and your account shows a live entry code that refreshes on a timer, the same rotating-code technology used by AXS Mobile ID venues, in our branding. Only the live code scans at the door: screenshots and printouts do not work, and the PDF in your email is your receipt.

4. When the organiser releases tickets later

A small number of organisers release tickets closer to the event date. Where that applies, the event page states the expected delivery time. Your order is still confirmed and guaranteed, and we email you the moment your tickets are ready.

5. Names on tickets

Enter ticket-holder names accurately: organisers may ask for photo ID matching the named holder. You can change the names up to 2 working days before the event start time, from your account or through the Help Centre.