Refund Policy

1. Change-of-mind refunds

Changed your mind? A refund of the ticket price is available if you ask within 7 days of the purchase date and no later than 2 working days before the event starts. We deduct the service fee, or retain 20% of the ticket value on sales made without a service fee.

We do not issue partial refunds on multi-ticket orders. Processing takes up to 30 days, always back to the original payment method.

2. How to request a refund

The fastest way is in your account: sign in, open the order and tap "Cancel this order and request a refund". You see the refund amount and the deadline before you confirm. Prefer email? Write to contact@lextickets.com from the address used at purchase, with your order number and the reason.

Once approved, the refund goes to the original payment method. Your bank or card issuer controls when it appears on your statement, typically 5 to 10 business days after we process it.

3. Cancelled events

If an event is cancelled outright and not rescheduled, you get back everything you paid, ticket price and service fee, under the LexTickets Guarantee. That refund is our commitment and does not depend on the event organiser. We email all affected buyers with instructions. You do not need to do anything to be registered for the refund.

4. Postponed or rescheduled events

If an event is postponed, your tickets almost always stay valid for the new date. If you cannot make the new date, contact us before the deadline we email you and you will be refunded under the LexTickets Guarantee.

5. What is never refundable

Service fees already deducted under section 1, no-shows, and tickets for events that have already taken place. Tickets are also non-transferable for resale: selling or attempting to sell a ticket above face value can void it without refund, under the Terms of Use.

6. Payment disputes (chargebacks)

A chargeback is not a refund request and does not replace one. If a payment looks wrong, email contact@lextickets.com first with your order number. Most issues are resolved within one working day, and a refund through us is always faster than a dispute through your bank.

If a dispute is opened without contacting us first, the tickets in the order are voided immediately and stop being valid for entry. If the dispute is decided in our favour, we may recover the dispute fees charged to us and restrict the account from future purchases. Opened a dispute by mistake? Ask your bank to withdraw it and tell us. Once the withdrawal is confirmed, the tickets can be reinstated.