Terms of Sale

1. Who sells your ticket

LexTickets is an authorised ticket reseller operating at lextickets.com. We sell tickets from inventory we source and verify ourselves. We are not the event organiser, box office or venue, and we are not affiliated with, or endorsed by, any artist, team, venue or organiser unless expressly stated.

As a reseller, our prices follow demand and may be above or below the original face value printed on the ticket. The total shown before you pay is always the final total, with any fees already included.

2. When your order becomes binding

Selecting tickets creates a reservation held for the time shown by the checkout countdown. A reservation is not a purchase. Your order becomes a binding contract only when our payment processor confirms your payment, at which point we email your order confirmation.

If the countdown expires before payment is confirmed, the reservation is released and the tickets return to sale.

3. Payment

Payments are processed securely by our payment providers over an encrypted connection. We never see or store your full card details. Each event is charged in the currency shown throughout its purchase flow, and your bank may ask you to approve the payment in its own app or by a verification code (3-D Secure) before it goes through.

A failed attempt may appear with your bank as a temporary authorisation. Failed payments are never captured by us and the authorisation drops off automatically.

4. Fraud screening and order verification

Every order passes automated fraud screening, and some orders are reviewed by a person before tickets are released. We may ask you to confirm details of your purchase before delivery, and we may refuse or cancel an order that fails screening or breaches these terms.

If we cancel your order, you are refunded in full to the original payment method. If you believe a cancellation was a mistake, email contact@lextickets.com and a person will review it.

5. Delivery of your tickets

Your tickets arrive as a PDF attached to your order confirmation email and stay available in your account. Where the event page states mobile entry, your account shows a live entry code instead. Our Delivery Policy explains every delivery method, timing and what to do if nothing arrives.

6. If the event is cancelled or moved

Dates, times, line-ups and venues are the organiser's responsibility and may change. If an event is cancelled outright and not rescheduled, you receive a full refund of everything you paid, including fees, under the LexTickets Guarantee. If an event is postponed, your tickets normally remain valid for the new date. We always email affected buyers with their options and deadlines.

7. Talk to us before disputing a payment

If something looks wrong with a charge, contact us first at contact@lextickets.com. Most problems are resolved within one working day, including refunds where they are due.

A dispute opened with your bank without prior contact voids the tickets in the order immediately, and they stop being valid for entry. If you opened a dispute by mistake, ask your bank to withdraw it and tell us. Once the withdrawal is confirmed, the tickets can be reinstated.

8. Governing law

These terms are governed by the laws of England and Wales. Nothing in them affects your statutory consumer rights, including those available to you in your country of residence.