LexTickets is an independent ticket reseller working in the secondary market. We are not a box office, a venue or the organiser of any event we list. We set our own prices and they move with demand, so a ticket can cost more or less than the value printed on it. Whatever the price, you see the full total, service fee included, before you pay.
Unless an event page says otherwise, we have no connection with the artists, bands, teams, tours, venues, promoters or organisers behind the events we sell, and we do not act on their behalf. Their names, logos and trademarks belong to their owners and appear here only to identify the event you are looking for.
The same is true of the platforms where we advertise. LexTickets is not connected to Meta (Facebook, Instagram, WhatsApp), Google (including Google Ads and YouTube), TikTok, X, Microsoft, Apple or any other advertising, search, social media or app store company. An advert of ours on those services is a paid placement. It is not a review, an approval or a partnership, and those companies play no part in your purchase. The payment names you see at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, MB WAY, Stripe and Shopify, are payment methods and service providers, not partners or sponsors.
Every order is covered by the LexTickets Guarantee. You get valid tickets, delivered in time for the event, or all of your money back, service fee included. If the organiser cancels the event, we refund you in full. The guarantee is our own promise to you. It does not depend on the organiser, the venue or anyone else.
Dates, times, line-ups and venues belong to the organiser and can change. At the door, the organiser's admission rules apply alongside our terms, including age limits and ID checks. Tickets are for personal use. Buying with bots or buying to resell commercially is not allowed.
Every purchase follows our Terms of Use, Refund Policy, Privacy Policy and Cookie Policy. Tickets are for leisure events on fixed dates, so the 14-day cooling-off period for distance purchases does not apply. If you change your mind, our Refund Policy explains what we can do. None of this limits your statutory rights, including those under the Consumer Rights Act 2015.
LexTickets · 86-90 Paul Street, London EC2A 4NE, United Kingdom · US mailing address: 228 Park Ave S, New York, NY 10003, United States. Write to contact@lextickets.com or call +44 7462 130975. A person answers, normally within one working day.
